Privacy Policy
WHO ARE WE?
We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. This privacy statement only relates to our website and Bloom app and does not extend to your use of the Internet outside of our website or to any websites that are linked to our website.
You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy statement, do not give us your details. This privacy statement is part of our Terms and Conditions. We may need to update this privacy statement from time to time and when we do so we will place a notice on our website to let you know. You should regularly check this page to make sure you have read the most recent version.
In this privacy statement, we, us and our, refer to Perrywood Garden Centre & Nurseries Ltd, registered in England & Wales, company no. 3748436. Our registered office is Kelvedon Road, Inworth, Essex, CO5 9SX. Our registered VAT number is 424807302.
HOW WE USE EMAIL
If you register to our customer newsletter you will receive emails, from time to time. These emails will inform you of new products, special sales, or events taking place.
If you currently receive our emails and do not wish to continue receiving them, you may unsubscribe at any time, by clicking on the ‘unsubscribe’ link at the bottom of the e-mail you’ve received or by emailing tiptree@perrywood.co.uk.
Please refer to our Bloom Terms and Conditions, for more details on these emails.
ABOUT COOKIES AND THE WAY WE USE THEM
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
HOW WE WILL USE YOUR DETAILS
We will never send your details to any unauthorised third parties.
We will only send promotional emails if you choose to opt in to receive them.
We may also use your information to manage your purchases, such as sending a confirmatory email, and process your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf. Your card details will only be shared with any third parties as is necessary to process your transaction. For example, banks and credit card companies that we need to contact to authorise and clear your card payment.
To help improve our website and social media channels, we are partnering with a third-party media and creative agency. As part of this partnership, we may share certain customer data with the agency to optimise content, enhance user experience, and analyse website traffic. The data shared will be limited to the necessary information for SEO purposes, and we ensure the third-party agency complies with all relevant privacy and data protection laws.
We are committed to protecting your personal information and will only share data with trusted partners who adhere to strict privacy standards. If you have any questions or concerns about how your data is being handled, please don’t hesitate to contact us.
You can check any information we hold about you or ask any questions about this privacy statement by emailing us at tiptree@perrywood.co.uk.
We may also use the information to improve our website and personalise your experience when you visit our website. If we are sold or merged with another company we may transfer, sell or assign information about your relationship with us to third parties, including information that identifies you and other information concerning your relationship with us.
We may also record and monitor calls to us, to maintain customer service standards and assist staff training.
Additionally, we may ask you to complete surveys that we use for research purposes but you do not have to respond to them.
From time to time, our site may contain links to and from like-minded websites. If you follow a link to any of these sites, please note that these sites have their own privacy policies and we do not accept any responsibility or liability for their content.
Unless we are required to share your personal data by law, we will not otherwise share, sell or distribute any of the information you provide, outside of that mentioned above, without your consent.
WHERE WE STORE YOUR PERSONAL DATA
All information that you supply us with is stored on our secured servers. Any payment details will be encrypted using SSL technology to try to prevent unauthorised access.
SECURITY
We take security seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, we cannot guarantee that communications between you and us, or information stored on our servers, will be free from unauthorised access by third parties.
CONTACT
Please feel free to contact us with any questions or comments about this privacy policy.