FAQ’s
Here are some answers to our most frequently asked questions. If you have a question which isn’t asked here please email info@perrywood.co.uk.Visiting Us
What are your opening hours?
Perrywood Tiptree and Sudbury:
8.30am-5pm Monday to Saturday
Sunday 10am-4pm (9.30am for browsing)
Perrywood Buckhatch:
9am-5pm Monday to Saturday
Sunday 10am-4pm (9.30am for browsing)
Do you have customer toilets?
Yes, we have customer toilets located near to our Coffee Shop & Restaurants.
Do you allow coaches to visit?
We do not take coach bookings at Perrywood Tiptree, Sudbury or Buckhatch. Please do not turn up unannounced. Unfortunately, we will not be able to accommodate you in the car park or the Coffee Shop & Restaurant.
Is the site accessible for the disabled, or infirm?
Yes. All sites are very accessible, with wheelchairs on loan for use on flat wide paths – you can find them at our main entrance.
Do you allow dogs on site?
We do not allow dogs, with the exception of service/assistance dogs.
Coffee Shop & Restaurant
What are the opening hours?
Our Coffee Shop & Restaurants are open 9am-4.30pm (9.30am-3.30pm on Sundays).
Breakfast is served until 11.30am.
More information and menus:
Afternoon Tea at Perrywood Tiptree
Afternoon teas are available in our Restaurant at Perrywood Tiptree.
They are served from Monday to Friday (from 2pm), excluding bank holidays. You can book a table via our form here.
No time to book? Not a problem, booking isn’t essential, we also welcome walk ins.
Simply visit our main counter and our team will be on hand to seat and assist you.
More information can be found on our Afternoon tea page.
Greenhouse Café at Perrywood Tiptree
Our Café is located in our Bedding Plant Greenhouse at Perrywood Tiptree. Open 10am-3pm every day, you can purchase baguettes, cakes and scones, as well as hot and cold drinks. Please note we take card payments only.
Afternoon Tea at Perrywood Sudbury
Afternoon teas are available in our Restaurant at Perrywood Sudbury.
They are served from Monday to Saturday (from 12pm).
No booking required - but if you would like to, you can do so via our dining page.
More information can be found on our Afternoon tea page.
Can I book a table in the Coffee Shop & Restaurant?
Please note we do not take table bookings at Perrywood Tiptree or Buckhatch (except for afternoon teas at Tiptree).
Sudbury:
Table bookings can be made for Perrywood Sudbury on our dining page.
Shopping at Perrywood
What payment methods can I use?
We accept cash and card at our main shop tills and in our Coffee Shop & Restaurant. Please note our Compost Drive-Thru & Greenhouse Café is card payment only and cannot accept cash.
Contactless payment has a £100 limit. Apple Pay and Android pay have £200 limits.
We accept gift vouchers – both Perrywood and National Garden Gift Tokens.
Are you able to help carry items to my car?
Yes, please ask when you are at the tills paying for your items and one of our Garden Centre Assistants will be called through to help take heavy items to your car.
Am I able to bring back unwanted or faulty goods?
Yes, simply return the unwanted item within 28 days of the receipt, unused, unopened and with the packaging intact and we will refund the full amount to you or give you an exchange (as required).
We cannot refund or exchange gift cards.
Do you offer a delivery service?
We operate our delivery service for bulky items such as garden furniture.
Please refer to our Delivery Maps for delivery zones and prices.
Do you guarantee plants purchased from Perrywood?
Yes, we are so confident in the quality of our hardy plants that we are happy to offer a five year guarantee.
We will gladly replace or exchange any hardy plant* that dies, providing it has received reasonable care, bears our garden centre labelling and is presented for examination with proof of purchase within five years. We cannot guarantee against damage due to severe weather conditions or incorrect watering.
*A hardy plant is capable of withstanding normal cold winter temperatures and can be kept outdoors all year long.
Do you sell and redeem gift vouchers?
Yes, we sell and redeem our own Perrywood Gift Cards as well as the HTA Gift Cards.
What don't you sell?
Here are some products we have been asked for recently that we don’t sell; hot tubs, sheds & fencing, railway sleepers, children’s garden play equipment (e.g. swings, trampolines) or play houses.
Do you offer a trade discount?
Yes we do, please complete our Trade Discount application form
Who is eligible for the trade discount?
- A business trading in the local area, e.g. landscaper, estate manager, garden designer, school, zoo etc.
- Businesses should spend over £5,000 with Perrywood each year. If this spend level is not met, the discount may be withdrawn the following year.
What can we offer businesses that qualify?
- 10% discount on horticultural products, e.g. plants and plant sundries (pots, compost, feeds, tools, etc.)
- Opportunity to come to one of our stock bed clearance events with larger discounts available.
- Regular emails with the best plant offers.
What can’t we offer?
- We don’t offer credit. All goods must be paid for when you collect them.
- We don’t offer a quotes service.
- To get the discount, you must visit Perrywood and choose your plants and take home yourself.
- No free delivery (please ask for a quote if needed).
How can you request trade discount?
- Please fill in our application form via this link.
- We will confirm when your trade discount is available, and you can start shopping!
Online Order FAQs
What are your delivery costs?
Gift Vouchers
Gift vouchers are sent out first class with a charge of £2.
Local Delivery
Our delivery costs are set by area. When placing an order, both in the garden centre or online, the cost is calculated by postcode.
Please refer to our local delivery maps as a guide :
Which delivery companies do you use?
Gift Vouchers
All gift vouchers are sent out by Royal Mail 1st Class.
Local Delivery
The Perrywood team will deliver your order
When will my items be delivered?
Gift Vouchers
We endeavour to dispatch orders made before 1pm Monday to Friday by the following weekday.
Gift vouchers are dispatched via Royal Mail (first class), which takes 2-3 working days (including Saturdays).
Please note we are unable to guarantee when you will receive vouchers due to Royal Mail delays.
If you need more information about your delivery, please contact us.
Items purchased online for Local Delivery
A member of our team will be in touch to organise delivery within 3 days of your order.
What is the process for refunds & returns?
We cannot refund or exchange gift cards.
For any other item please contact us by email or telephone or visit us with your order details to discuss a refund or return.
Can I use my Perrywood Gift Vouchers to purchase online?
Gift vouchers are not currently redeemable online.
Any Perrywood Gift Vouchers purchased in store or online can be redeemed at Perrywood Tiptree, Sudbury or Buckhatch – they can be used both in store and in the Coffee Shop and Restaurant (including Afternoon tea at Tiptree & Sudbury).
How do I buy Perrywood Gift Vouchers?
Please click here, to purchase Perrywood Gift Vouchers online.
Miscellaneous
Do you ask permission if a photo of me is used for Perrywood marketing?
If we intend to use a photo we always ask our customers to fill in our photo consent form to confirm they are happy for their image to be used for marketing purposes. You may be asked in store or when booking an event with us.
If you are applying for a job at Perrywood Sudbury, please visit their website for other information.
Perrywood Sudbury Website