Our opening hours are 8.30am-5pm  Monday to Saturday, Sunday 10am-4pm, 9.30am for browsing.

Yes, we have customer toilets located near to our Coffee Shop & Restaurant.

We do not take coach bookings at Perrywood Tiptree or Perrywood Sudbury. Please do not turn up unannounced. Unfortunately, we will not be able to accommodate you in the car park or the Coffee Shop & Restaurant.

More information

Yes. The site is very accessible, with wheelchairs on loan for use on flat wide paths – you can find them at our main entrance.

We do not allow dogs, with the exception of service/assistance dogs.

Our Coffee Shop is open 9am-4.30pm (9.30am-3.30pm on Sundays). Breakfast is served until 11.30am.

Afternoon teas are available in our Restaurant.

They are served from Monday to Friday (from 2pm), excluding bank holidays. You can book a table via our form here.

No time to book? Not a problem, booking isn’t essential, we also welcome walk ins.

Simply visit our main counter and our team will be on hand to seat and assist you.

More information can be found on our Afternoon tea page.

Our Café is located in our Bedding Plant Greenhouse. Open 10am-3pm every day, you can purchase baguettes, cakes and scones, as well as hot and cold drinks. Please note we take card payments only.

Our Coffee Shop at Sudbury is open for dining, the opening times are the same as at Tiptree. We operate a counter service so there is no need to book in advance.

For more details, please see www.perrywoodsudbury.co.uk/dining.

Please note we do not take table bookings, except for afternoon teas.

We accept cash and card at our main shop tills and in our Coffee Shop & Restaurant. Please note our Compost Drive-Thru & Greenhouse Café is card payment only and cannot accept cash.

Contactless payment has a £100 limit. Apple Pay and Android pay have £200 limits.

We accept gift vouchers – both Perrywood and National Garden Gift Tokens.

Yes, please ask when you are at the tills paying for your items and one of our Garden Centre Assistants will be called through to help take heavy items to your car.

Yes, simply return the unwanted item within 28 days of the receipt, unused, unopened and with the packaging intact and we will refund the full amount to you or give you an exchange (as required).

We cannot refund or exchange gift cards.

We operate our delivery service for bulky items such as garden furniture.

Please refer to our Delivery Map for delivery zones and prices.

Yes we have a Perrywood Hardy Plant Guarantee, we guarantee the free replacement, or credit, of any container-grown, hardy plant that dies, providing it has received reasonable care, bears our garden centre labelling and is presented for examination with proof of purchase within five years. We cannot guarantee against damage due to severe weather conditions.

Yes, we sell and redeem our own Perrywood Gift Cards as well as the HTA Gift Cards.

Here are some products we have been asked for recently that we don’t sell; hot tubs, sheds & fencing, railway sleepers, children’s garden play equipment (e.g. swings, trampolines) or play houses.

Yes we do, please complete our Trade Discount application form 

Who is eligible for the trade discount?

• A business trading in the local area, e.g. landscaper, estate manager, garden designer, school, zoo etc.
• Businesses should spend over £5,000 with Perrywood each year. If this spend level is not met, the discount may be withdrawn the following year.

What can we offer businesses that qualify?

• 10% discount on horticultural products, e.g. plants and plant sundries (pots, compost, feeds, tools, etc.)
• Opportunity to come to one of our stock bed clearance events with larger discounts available.
• Regular emails with the best plant offers.

What can’t we offer?

• We don’t offer credit. All goods must be paid for when you collect them.
• We don’t offer a quotes service.
• To get the discount, you must visit Perrywood and choose your plants and take home yourself.
• No free delivery (please ask for a quote if needed).

How can you request trade discount?

• Please fill in our application form via this link.
• We will confirm when your trade discount is available, and you can start shopping!

Gift vouchers are sent out second class with a charge of £1.

When buying products in-store there are separate delivery fees – click here for fees and delivery days. If you are shopping in-store we can arrange delivery of some goods outside of our local area, please ask a member of staff for details.

All gift vouchers are sent out by Royal Mail 2nd Class.

We endeavour to dispatch orders made before 1pm Monday to Friday by the following weekday.

Gift vouchers are dispatched via Royal Mail (second class) which takes 2-3 working days (including Saturdays).

Please note we are unable to guarantee when you will receive vouchers because often Royal Mail experience delays.

If you need more information about your delivery please contact us.

We cannot refund or exchange gift cards.

Gift vouchers are not currently redeemable online.

Any Perrywood Gift Vouchers purchased in store or online can be redeemed at Perrywood Tiptree or Sudbury – they can be used both in store and in the Coffee Shop and Restaurant (including Afternoon tea at Tiptree).

Please click here, to purchase Perrywood Gift Vouchers online.

If we intend to use a photo we always ask our customers to fill in our photo consent form to confirm they are happy for their image to be used for marketing purposes. You may be asked in store or when booking an event with us.

Consent Form.